GE Healthcare

 
GE Healthcare Life Sciences Part of GE Healthcare
  
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Location: Home > Products > On-line Ordering > Frequently Asked Questions
On-line Ordering
Catalog Home
New products
Quick Order Form
Shopping Cart
Returns
Online ordering overview
Frequently Asked Questions

Online Demos
Order history & tracking demo
How to log-in, access order history and track an order

Agreement pricing & availability demo
How to log-in, add an item to cart and check your agreement pricing & availability.

Frequently Asked Questions

1. How do you add an item to your cart?
2. Where do you login to the Site?
3. What if you lose your password?
4. Why do you need "User Information"?
5. What are "Amersham Business Technologies"?
6. What does "Site area" mean?
7. What are my customer account numbers?
8. What are "Additional Ship to Details"?
9. What is the difference between "catalog search" and "site search"?
10. Where can I find products from the catalog?
11. Where can I purchase products online?


Add an item to your cart ( Back to Top )
  1. Browse for products, found on the top navigation.
  2. Click on the "add to cart" button for the product and enter the quantity desired in the pop-up box.
  3. Or, click on the "Quick order form" in the left navigation and enter the product code and submit the form.








Login to the site ( Back to Top )
  1. Click on the "Log-in" button in the top navigation of any page.
  2. If you are already registered enter your email and password, then click "Login."
  3. If you have not registered, click "Create a new account" and follow the steps to register.










Lost password ( Back to Top )
  1. Click on the "Log-in" button on the top left of any page.
  2. Enter your email address in the section "Forgot your password" and click "Email my password." A temporary password will be emailed to you.







User Information ( Back to Top )

User information is used to mail you literature or ship you products and promotional items at your request. The information you provide will be treated as confidential information. To see our privacy statement click here.







Business Technologies ( Back to Top )

When you register or update your profile you will be asked to select 'Amersham Business Technologies'. This information helps us to present you with relevant information on our web site and in our communications with you .







Site area ( Back to Top )

Several parts of our web site contain information specifically for GE Healthcare product or system owners and/or customers that have a Technology Access/Transfer agreement. Through "Site area" registration you can request access to these sections of our web site.






Customer Account Numbers ( Back to Top )

If you have ordered GE Healthcare products (via phone, fax or web), you have provided us with bill to and ship to information. We then assign customer account numbers to this information. You can find these numbers on your shipping documents and invoices.








Additional Ship to details ( Back to Top )

"Additional ship to details" are used for additional "ship to addresses." The GE Healthcare website does not accept orders that require shipment from one country to another country. Please contact your local sales office to place these orders. For the contact information click here






Search Catalog ( Back to Top )

Type in a term and click "search" when you want to quickly find a product--these results will display in tabs with products appearing first.






Product Catalog ( Back to Top )

The product catalog presented on GE Healthcare's Life Sciences web site contains only products available in our paper catalog, to order products and spare parts not available in our catalog, please contact you local sales office. For the contact information click here






On-line Ordering menu-options ( Back to Top )

You can use the On-line ordering menu to access the various shopping options.





Catalog home: Lists the departments or chapters of our product catalog, divided into product groups. The categories presented are consistent with the Amersham Biosciences printed catalog chapters.

New products: Lists our most recently released products.

Quick order form: When you know the product number (Product code) and you want to place an order quickly, please login to the site, access the "Quick order form" and enter the product number and the quantity you want to order. The products will be placed in the shopping cart.

Shopping cart: The shopping cart is secure by using encrypting technology (SSL). The cart shows the list of products you want to place an order for. You can access the shopping cart Throught the On-line ordering menu or by clicking "view cart" in "My shopping cart."

Returns: If you are not satisfied with a product delivered, please fill out a return request form, your local sales office will send you a return authorization code. No returns will be accepted without an assigned Return Authorization Code.

Online ordering overview: Contains helpful information about shopping online.

Frequently asked questions: Contains answer to the most frequently asked questions about using this site.

Last product visited: Links to the last product you viewed in the catalog.

Country reselect: If products are not displaying in your local currency you will need to go to this page and select the correct counrty.


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