No image available
No image available
Your request is being processed.
Applications & Technologies
Contact Us

Service and Support

Our Mission Request Forms Service Offering Support and Training

Our mission is to enable our customers to achieve their goals by providing them with expertise and support from GE Healthcare Life Sciences Service.

With over 50 years’ experience within the biotechnology and pharmaceutical industries, we have a profound understanding of what it takes to consolidate and optimize equipment and processes. Our core services, together with our Scientific Asset Management Services (SAMS), helps you gain optimum control over your asset lifecycle management, driving smarter and leaner R&D through optimized processes and application of key technologies.

As a comprehensive asset manager solutions provider, we can leverage our global organization to generate solutions if they do not yet exist. For example, we leverage proven technologies from GE industries such as Oil & Gas and Healthcare to develop tracking and monitoring solutions for pharmaceutical companies. This frees you to focus on your core business and accelerate your scientific endeavors, from discovery through to production.

Request services and support via our Service Request Forms:

Customer and Technical Support: request technical application support, ordering assistance, and information about training & education, and professional services.

Life Sciences Equipment Services: request equipment or validation services.

Education & Consulting Services: request bioprocess consulting services or custom courses.


Browse our comprehensive portfolio of service offerings:

Development and Manufacturing Services: supporting your project from process development through scale-up GMP manufacturing to deployment and start-up.

Education and Consulting Services: request bioprocess consulting services and standard or custom courses.

Life Sciences Equipment Services: request preventative maintenance or service for your GE Healthcare Life Sciences equipment.

Regulatory Support: get access to regulatory support documentation for products used in regulated environments.

Security of Supply: the security of supply program helps you maintain manufacturing of vital biopharmaceuticals, even under unforeseen circumstances.

Tracking and Monitoring Solutions: monitor and track your assets with radio-frequency sensors and quick response (QR) codes.

Training & Education: standard and custom courses provide an exceptional learning experience for research, process development and manufacturing scientists, engineers, plant operators, and support staff.

Validation Services: IQ/OQ validation support and documentation for your GE Healthcare Life Sciences equipment.

Support and Training

For Product Support information, find your Product page of interest via Search and view the Product Support tab.

Documents and Downloads: Find handbooks, material safety data sheets (MSDS), and certificates.

Regulatory Support: get access to regulatory support documentation for products used in regulated environments.

Fast Trak Courses for Bioprocessing: Hands-on training courses in upstream and downstream processing.

Protein Science Courses: US and Europe training courses to help you optimize the use of your GE Healthcare Life Sciences equipment and obtain exceptional results.

Biacore Courses: Classroom courses, e-learning courses, and a range of training tools.

Life Sciences Academy: e-Learning courses developed for research scientists.

DNAscan Courses: Online and onsite DNAscan training courses designed for forensic scientists and law enforcement agencies.

Still can’t find what you’re looking for? Go to Customer & Technical Support to submit a request or contact us.

Read Further