24×7 biomanufacturing

Our OptiRun service solutions are designed to help you achieve the outcomes you need for success.

A new model of service
A new model of service
In over 30 countries
In over 30 countries
Service experts
Service experts
FE Satisfaction
FE Satisfaction

Bioprocess plans

  • Extended Warranty

    Seamless coverage from the moment you buy your equipment (only at equipment purchase)

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  • FullCare

    Our most comprehensive service plan; full coverage with one PM per year

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  • ExtendedCare

    Our most comprehensive service plan available at point of sale; includes one PM over two years

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  • EssentialCare

    Essential annual activity to restore your equipment to factory specifications

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  • SiteCare

    Spend your service dollars when and where you need them with 24 or 48 hour guaranteed response options

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  • FlexFactory Care

    Integrated support across your entire FlexFactory platform, including guaranteed rapid response and priority support lines 24×7×365

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