Technology support icon
TECHNOLOGY

What does it mean to optimize your technology? Your equipment should deliver peak performance at all times. Our highly trained field engineers and service experts provide robust strategies for ensuring the continuous performance and reliability of your GE Healthcare assets throughout their lifecycle.

Your GEHC equipment is installed by certified OptiRun service engineers, who provide IQ/OQ documentation, familiarization training, and basic maintenance training.

We provide expert support for installing your equipment in a network configuration, addressing your needs for remote monitoring and data sharing among users.

We perform all necessary maintenance and verification to ensure that your instruments are in peak condition, following standards designed to keep them at factory specifications.

We offer standard and custom qualification services for your GEHC equipment throughout its lifecycle, including IQ/OQ, RQ, and continuous verification.

Our Asset Performance Management (APM) technology provides real-time process monitoring and asset utilization.

For selected GEHC instruments, we offer the convenience of mail-in depot repair services to our ISO-certified service repair centers in the U.S. and Sweden.

Our new hardware and software upgrades mean your GEHC equipment will always be state-of-the-art technology.

Our end-of-life refurbishment options now include a path for donating your aging GEHC lab-scale equipment to institutions around the globe.

Process support icon
PROCESS

Your GE Healthcare equipment must be optimized and in sync with your other assets, processes, and people. OptiRun’s data-driven advisory services help you implement an integrated strategy that optimizes your entire bioprocess workflow.

We can address all your automation needs at both the individual equipment and integrated levels, from troubleshooting to lifecycle management of automation hardware and software.

Our change control notification (CCN) services keep you up to date with GEHC product changes, simplifying your compliance process.

Our data-driven parts consultancy lets you determine the right spares to keep proactively on site, minimizing the effect of unexpected equipment failure.

Our relocation support is comprehensive, including planning, logistics, and completion of all regulatory documentation.

We are developing new eCommerce and web capabilities that will allow you to order services and request support online.

Process support icon
PEOPLE

What does it mean to optimize your people's performance? We’ve restructured how we deliver our service and application expertise to make it seamlessly accessible whenever it’s needed. Our training offerings ensure that your teams always have the expertise to use and maintain our technology optimally.

Our new 24x7 call-in center provides access to support at all times whatever the size of your organization.

We’ve introduced new options for emergency on-site visits, standard or 24x7 depending on your needs.

Now a resident OptiRun service expert can manage all your GE Healthcare maintenance needs on site, including training new hires and helping your teams adapt to new technology faster.

Our in-depth application training programs help your staff become optimal end users of your GE Healthcare equipment, maximizing its quality and performance.

We’ve introduced new service training programs to help your maintenance staff minimize downtime and protect the long-term integrity of your GEHC assets.

We now provide dedicated training and support for bioprocess in-house teams, designed to optimize the performance and profitability of your plant.

Lifecycle management

Whether your GE Healthcare asset is a single-unit operation or a large-scale enterprise solution,
OptiRun service solutions are with you every step of the lifecycle from design to decommissioning.

We'll even help you donate your aging instruments so they can continue to serve the cause of science.

OptiRun quick links

  • Article

    6 habits for keeping your lab equipment in good shape

    See what simple habits can have an outsized impact on the reliability and longevity of your lab equipment.

    Read more
  • Case study

    Spare Parts Advisory

    An OptiRun expert advisor is helping one of the world’s largest biotech companies boost continuous performance and mitigate risk in a 24×7 bioprocess environment.

    Read more
  • Preventive maintenance

    Ensure continuous performance of your equipment, optimize the productivity of your workflow, and extend the life of your assets with OptiRun preventive maintenance.

    Read more
  • Equipment donation

    Your used equipment can experience a ReBirth and continue to advance science in the hands of students in a developing nation. Go to the Seeding Labs website to see how.

    Donate