Our OptiRun service solutions are designed to help you achieve the outcomes you need for success.
ENGINEERING AND SCIENTIFIC EXPERTISE
Engineering and science working together
Our bioprocess equipment is designed, manufactured, and tested with a deep understanding of science and engineering.
OptiRun engineers and application specialists use this knowledge to apply established maintenance protocols and support all aspects of biomanufacturing scale-up, including single-use workflows, cell culture media and buffer preparation, and downstream biomolecule purification.
COMPLIANCE AND AUTOMATION EXPERTISE
Compliance in a global biomanufacturing environment
Our global presence gives us breadth as well as depth in regulatory knowledge and understanding. Our OptiRun service engineers are trained and certified to perform all services necessary to maintain your equipment in a qualified state throughout its lifecycle, including, IQ/OQ, SAT/FAT, and RQ.
End-to-end automation to optimize your FlexFactory operations
Our certified automation engineers are experts in all instrument and integrated automation platforms. Start-up support with automation engineers on site is available for both GE Healthcare and non-GE Healthcare equipment. Ongoing support includes 24×7 front-line and remote troubleshooting, cause and effect analysis, and active monitoring and event management.Learn more
A new model of service
In over 30 countries
Preventive and performance maintenance (PPM)
Keeping your bioprocess equipment at factory specifications
Preventive maintenance (PM) keeps your equipment properly calibrated to minimize breakdowns, ensure peak operational quality, and optimize outcomes.
OptiRun engineers conduct a full diagnosis of your systems and perform all maintenance and verification to maintain factory specifications and replace components as needed. Our tests were designed during product development and reflect functional tests performed during equipment manufacture.
Hardware and software upgrades
Enhancing productivity, efficiency, and compliance
Any new functionality that has been developed for your equipment since it was purchased is included in our standard upgrades. For customized equipment, OptiRun equipment experts will assess your needs and define required upgrades.
Health checks for your aging equipment
A full picture on health and life-extension options
We’re committed to servicing your bioprocess assets up to 10 years after discontinuation. Our OptiRun service experts will also assess the health of older systems and any that have not been serviced by GE Healthcare in three years to develop a strategy to maintain, replace, or upgrade equipment. Written risk assessments and recommendations are provided to ensure you can continue processing without interruption.
Seamless coverage from the moment you buy your equipment (only at equipment purchase)
Our most comprehensive service plan; full coverage with one PM per year
Our most comprehensive service plan available at point of sale; includes one PM over two years
Essential annual activity to restore your equipment to factory specifications
Spend your service dollars when and where you need them with 24 or 48 hour guaranteed response options
Integrated support across your entire FlexFactory platform, including guaranteed rapid response and priority support lines 24×7×365